MealBet Privacy Policy — Our Commitment to Protecting Your Data

Welcome to MealBet's privacy policy. This document explains how we collect your personal information, why we collect it, and how it is used and protected. MealBet believes that data transparency is the foundation of trust between us and our users.

This privacy policy applies to all MealBet services, including the website, mobile application, and other digital channels. By using the MealBet platform, you are considered to have consented to this privacy policy.

We strictly follow international data protection standards and comply with all applicable laws in Bangladesh. Our goal is to use your data only to the extent genuinely necessary to provide our services.

MealBet collects your information in several ways. Some data is provided directly by you, while other data is collected automatically through your use of the platform. Each category is explained in detail below.

MealBet collects only the information that is truly necessary. We do not ask for personal data without reason or beyond what is required. Any documents requested for identity verification are stored encrypted on secure servers.

Under MealBet's Privacy Policy, your data is used only for specific purposes. Each purpose is clearly outlined below so you know exactly where and how your information is being used.

• Account Management: Your information is used to verify registration and login, and to keep your account secure.
• Identity Verification (KYC): Identity verification is carried out in compliance with legal obligations and anti-money laundering regulations.
• Financial Transaction Processing: Financial information is used to process deposits, withdrawals, and bonus payouts.
• Customer Support: Your contact information is used to resolve any complaints or questions you may have.
• Sending Relevant Offers: Email or SMS is used to keep you informed about bonuses and promotions based on your preferences.
• Platform Improvement: Anonymized data is analyzed to continuously improve the user experience.
• Fraud Prevention: Device and behavioral data is used to detect suspicious activity on your account.
• Responsible Gaming: Usage data is reviewed to identify signs of betting addiction and provide timely support.

MealBet will never use your data beyond the purposes stated above. Should we need to use it for any new purpose in the future, you will be notified in advance and your consent will be obtained where required.

A core principle of MealBet's privacy policy is that your data will never be sold. However, limited information may be shared with trusted partners in specific circumstances where it is necessary to deliver our services.

• Payment Processors: Only the information necessary to process transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
• Identity Verification Agencies: Identity-related data may be shared with trusted verification providers to comply with KYC regulations.
• Legal Authorities: Information may be disclosed in response to a lawful order from Bangladeshi authorities or international regulatory bodies.
• Technology Partners: Cloud storage and cybersecurity service providers may access your data — strictly under confidentiality agreements.

Before sharing data with any third party, MealBet ensures they adhere to the same privacy protection standards. If a partner violates these terms, the relationship is terminated immediately.

MealBet uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

You can disable non-essential cookies at any time through your browser settings. Keep in mind that turning off certain cookies may affect the functionality of some platform features. MealBet never activates marketing cookies without your knowledge.

Under MealBet's privacy policy, you have full rights over your personal data. Each of those rights is outlined clearly below. To exercise any of them, contact our support team directly.

• Right to Know: If you want to know what data we hold about you and how it is being used, we are obligated to provide a full account within 30 days.
• Right to Rectification: If any of your information is incorrect, you can request a correction and we will act on it promptly.
• Right to Erasure: Under certain circumstances, you may request that all your data be permanently deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Data Portability: You may request an export of your data in a readily readable format.
• Right to Object: You may object to marketing communications or certain types of data processing at any time.

MealBet uses industry-leading security technology to protect your data. Our security team monitors systems 24/7 and is always ready to respond swiftly to any threat.

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL technology — the same level of security used in banking.
• Firewall Protection: Advanced firewalls and intrusion detection systems prevent unauthorized access.
• Two-Factor Authentication: You can enhance your account security by enabling Two-Factor Authentication (2FA) at login.
• Security Audits: Regular third-party security assessments, including penetration testing, are conducted.
• Data Backup: Your data is backed up across multiple secure servers.
• Staff Training: All MealBet staff undergo rigorous data protection training and are bound by confidentiality agreements.

In the event of a data breach, MealBet will notify affected users within 72 hours and take immediate protective action.

MealBet is a platform exclusively for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory at registration — users under 18 are not permitted to create an account.
• If we become aware that a child's information has been collected inadvertently, it will be deleted without delay.
• If a parent suspects their child has created an account, please contact us immediately.
• MealBet actively upholds responsible gaming policies to protect minors.

MealBet may update this privacy policy from time to time. If any significant changes are made, you will be notified through the following methods.

• A notice will be published on the website's homepage.
• A summary of the changes will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, we may request your consent again.

Continued use of MealBet after any changes are made will be taken as your acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions, concerns, or complaints regarding this Privacy Policy, MealBet's Data Protection Team is always here to help. We take every complaint seriously and work to resolve it promptly.

• Email: support@mealbet.bet — you can typically expect a response within 72 hours.
• Help Center: mealbet.bet/help-center — Live chat and ticket system.
• Directly from your account: Log in and submit a complaint through the Support section.

We value every message you send and are committed to handling all privacy matters with full transparency. Your trust in MealBet is our greatest asset.