From opening an account to making a withdrawal — detailed guides, FAQs, and direct support for every MealBet service, all in one place.
Select the type of issue you're facing — and get a detailed guide
Everything you need to know about creating a new account, changing your password, updating your email and phone number, and completing KYC verification.
How to deposit and withdraw via bKash, Nagad, Rocket, and bank transfer — including processing times and limits.
Answers to your questions about betting rules, how odds work, live betting, cash out, and various markets.
Terms, conditions, and how to use welcome bonuses, free bets, reload bonuses, and cashback offers.
Two-factor authentication, account security, personal data protection, and how to report suspicious activity.
Mobile app installation, browser compatibility, technical issues, and performance optimization.
Get started in just a few simple steps
Create a free account using your mobile number or email. The whole process takes just 2 minutes.
Upload a photo of your National ID or passport. KYC verification typically takes 15–30 minutes.
Make your first deposit of just ৳100 via bKash or Nagad and receive up to a 100% welcome bonus.
Cricket, football, or casino — pick your game and enjoy. Winnings are paid out instantly.
When you're new to any online platform, it's natural to have plenty of questions — where to deposit, how to withdraw, how to claim a bonus, and more. From simple everyday questions to more complex technical issues, the MealBet Help Center is here to help every step of the way. Our goal is to let users enjoy their experience without any hassle.
MealBet understands that people in Bangladesh may not be as familiar with online platforms as users in some other countries. That's why our support team communicates entirely in Bangla. If you can't read or write in English, that's no problem — ask your question in simple Bangla and you'll get your answer in simple Bangla.
The most common issue users report is forgetting their password or being unable to log in. In that case, use the "Forgot Password?" option on the login page. An OTP will be sent to the mobile number or email you registered with, which you can use to set a new password. The whole process takes no more than three minutes.
KYC verification is something many new users worry about, but it's actually straightforward. Simply upload photos of both the front and back of your National ID along with a selfie. Verification is usually completed within 15 to 30 minutes. Keep in mind that KYC verification is required for large withdrawals.
MealBet accepts deposits via bKash, Nagad, Rocket, and bank transfer. bKash deposits are typically credited to your wallet within 30 seconds to 2 minutes. Any delays are usually due to the bKash network, not MealBet's system. If you've been waiting more than 15 minutes after a deposit, please contact support right away.
A common question about withdrawals is how much can be withdrawn at once. MealBet has a daily withdrawal limit that varies by account level. Standard accounts can withdraw up to ৳50,000 per day. Verified VIP accounts have a significantly higher limit. Once a withdrawal request is submitted, it is typically processed within 5 to 30 minutes on business days.
A common issue is users trying to withdraw bonus funds directly — which isn't possible. Bonuses come with wagering requirements, meaning you need to place a certain amount in bets before the bonus becomes withdrawable. For example, a ৳500 bonus with a 10x wagering requirement means you need to wager ৳5,000 in total. The terms for each bonus are always displayed alongside the offer — make sure to read them carefully.
Some users report pages not loading or betting slips not working. In most cases, this is caused by a poor internet connection or browser cache. Start by clearing your browser's cache and cookies. If the issue persists, try a different browser or switch to incognito mode. On mobile, force-close the app and relaunch it. If the problem still isn't resolved, contact us via live chat — sending a screenshot will help us fix it faster.
MealBet has always believed that a strong support system is the foundation of a great platform. That's why we continuously improve our Help Center, add new guides, and sharpen our support team's skills. Your feedback means a great deal to us.
If you can't find a solution in our guides, our team is always ready to help
For the fastest resolution, use Live Chat. A support agent will respond within an average of 3 minutes.
Online NowFor complex issues or when you need to send documents, reach out by email. You'll typically receive a response within 2–4 hours.
support@mealbet.betSpeak directly with our support team in Bangla from 9 AM to 11 PM.
9 AM – 11 PMIf you suspect your account has been hacked or notice any unauthorized transactions, report it via Live Chat immediately and change your password. Our security team is active 24 hours a day.
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